UtilityGenius™ Commercial Storefront FAQ
General
Q: What is the UtilityGenius™ Commercial Storefront?
A: In this online storefront, Baltimore Gas and Electric (BGE) commercial customers can purchase LED lighting products with rebates applied to the order total in the cart, with no application necessary.
Q: Who is Encentiv Energy?
A: Encentiv Energy makes energy efficiency programs accessible, affordable, and actionable by helping utilities connect with more of their commercial customers. Since 2009, Encentiv has worked to improve how the market accesses utility programs. This began with software solutions that connected manufacturer products to every rebate program across the country, simplifying the rebate process and accelerating the sale of high-efficient products.
Q: What is UtilityGenius™?
A: In an effort to make rebate information more accessible, we launched UtilityGenius™, a free public energy efficiency platform, in late 2021. Our mission is to provide quick and easy access to utility rebate estimates and program information alongside qualified products to educate customers on product efficiency and cost savings through utility rebates. Since its public launch, UtilityGenius™ has become a one-stop resource for commercial customers just like you and is now well-recognized, with a widget on the ENERGY STAR® Energy Efficiency Rebates for Commercial Buildings page and other similar energy efficiency regional organizations and contractor sites.
Q: Who is eligible to receive these incentives?
A: Offers are valid for Baltimore Gas and Electric (BGE) commercial customers purchasing through the UtilityGenius™ Commercial Storefront only. All equipment must be installed in facilities served by Baltimore Gas and Electric (BGE), with a valid Baltimore Gas and Electric (BGE) account number on an eligible Baltimore Gas and Electric (BGE) non-residential rate. The customer’s account must currently be in good standing. Certain quantity limits and restrictions may apply. Accounts will be verified before checkout. Please have the account number and address information ready before purchase.
Projects may be subject to post-inspection requiring a copy of the customer invoice and access to the installation site. Refusal to cooperate with these requests will result in a failed inspection. If it is determined during post-inspection that you do not qualify for the rebate, the credit card used for payment will be charged for the remainder of your order (any ineligible rebate sums).
Q: Where do these incentives come from?
A: The BGE Instant Discounts Program is intended to provide a method for reaching commercial customers in the Baltimore Gas and Electric (BGE) territory and providing utility incentives for the investment in energy efficient equipment. Customers purchasing on the UtilityGenius™ Commercial Storefront will need to meet all the eligibility requirements and have an Baltimore Gas and Electric (BGE) account in good standing within their respective service territory. Please have your account number ready for verification at checkout.
Refund Policy
Q: What should I do if I'm not satisfied with my purchase?
A: If you are not satisfied with your purchase, we encourage you to reach out to the supplier directly to discuss your options for a return or refund. Please refer to your invoice or contact the supplier support page for information on how to get in touch with your supplier. There may be restocking fees or other fees associated with returns, we recommend reviewing the supplier’s policy before purchasing to ensure that you are comfortable with their terms.
Shipping Policy
Q: What should I do if I have questions or concerns about my shipment?
A: If you have any questions or concerns regarding your shipment, please reach out to the supplier directly for assistance. Contact information for the supplier can be found on the supplier support page. The supplier will be able to provide you with information on the status of your shipment and can help you resolve any issues that may arise during the shipping process.
Q: Are there any special delivery instructions or requirements?
A: The supplier may require a signature upon delivery or may have specific delivery instructions. It is important to review your supplier's shipping policy before placing an order to ensure that you are aware of any special requirements.
Q: How are shipping costs calculated?
- $35 shipping for orders under $250
- $50 shipping for orders $250 - $500
- $60 shipping for orders $500 - $1,000
- Free Shipping for orders greater than $1,000
Terms & Conditions
Trademarks, Copyrights, and Restrictions
All content, graphics, images, audio, and video clips on this site are subject to trademark, copyright, and/or other proprietary or intellectual property rights or licenses held by Encentiv Energy, its affiliates, and licensors.
Product Specifications
Product specifications posted on this site or otherwise represented on the UtilityGenius ™ Commercial Storefront have been provided by the sellers and may vary and are subject to change without notice. Product specifications, energy savings, and dollar savings where listed are believed to be accurate to the best of our knowledge. Actual savings, product performance, and product longevity may vary depending on the application and product specification. Information about product savings, life, suitability, or use applicability has been provided by the seller and/or DesignLights Consortium®. It is the buyer’s responsibility to decide whether a product will be suitable for their needs.
Warranty
All products sold on this site are under warranty for a period determined by the manufacturer and/or seller; please check the product packaging, online product specifications, or contact the seller for more detailed information. To request a copy of warranty information for a specific product, please contact the seller - contact information is available here. Encentiv Energy does not grant any warranty of any kind, express or implied, including any warranty of merchantability, fitness for purpose, or otherwise. We shall in no event be liable for any incidental, indirect, special, or consequential damages of any kind, in contract, tort, or otherwise.
Eligibility
Offers are valid for Baltimore Gas and Electric (BGE) commercial customers purchasing through the UtilityGenius™ Commercial Storefront only. All equipment must be installed in facilities served by Baltimore Gas and Electric (BGE), with a valid Baltimore Gas and Electric (BGE) account number on an eligible Baltimore Gas and Electric (BGE) non-residential rate. The customer’s account must currently be in good standing. Certain quantity limits and restrictions may apply.
Purchase
By completing a purchase on UtilityGenius ™ Commercial Storefront, you make these representations and agree to these terms and conditions:
a. You represent that you are not pre-approved for these rebates through another channel.
b. You are responsible for the accuracy of the information provided.
c. You agree to install the products at the address provided within 30 days of shipping.
d. You agree to the post-inspection process requiring a copy of the customer invoice and access to the installation site. Refusal to cooperate with these requests will result in a failed inspection, and you will be charged for the rebate that was deducted from your purchase price.
e. You authorize a charge to your payment method in the amount of the rebate if it is determined that for any reason your purchase does not qualify for the rebate.
f. You authorize the payment of a processing fee to Encentiv Energy Inc. in the amount of up to 25% of the rebate. This fee is non-refundable.
g. You agree that no one including the retailer/distributor/manufacturer, or any third party, has any liability or responsibility if the rebate is denied
h. You authorize us to disclose to the utility, administrator, credit card company or other payment processor, the information that you are providing to us.
i. You agree to comply with the terms and conditions of the applicable rebate program.
j. You understand that the utility and/or its administrator is responsible for the rebate program and determining eligibility for rebates and that the retailer/distributor/manufacturer and Encentiv Energy Inc. are not responsible if the rebate is denied.
Privacy Policy
Q: How do you protect my personal information?
A: We use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. We also use cookies and other tracking technologies to enhance your browsing experience and personalize your interactions with our website.
Q: Who do you share my personal information with?
A: We do not share your information with any third parties, except for the supplier, who is fulfilling your order.
Q: What personal information do you collect and why?
A: We may collect information such as your name, address, email address, and phone number to process your order and provide you with customer service. We may also collect information about your browsing and purchasing history on our website to improve our products and services.